Support

Support Resources

Our team of experts at Crosscheck Networks are dedicated to providing our customers and partners with enterprise-class support services. We are committed to providing outstanding technical support in a timely and efficient manner. Whether via email, phone, or through our online knowledge base, you will find answers to questions and speak directly to industry experts.

Online Helpdesk

The new Crosscheck Networks Online Helpdesk is a place where you can submit and view support requests online, access our forums and documentation, and keep up to date with the latest from Crosscheck Networks. Register now to.
helpdesk.crosschecknet.com/

Registration

It is highly recommended that all Crosscheck Networks customers and partners register with Crosscheck Networks Support. To register with Crosscheck Networks Support, please visit helpdesk.crosschecknet.com
Registering with Crosscheck Networks Support will help ensure that you get the most out of your Crosscheck Networks products. Benefits of registration include:

24×7 access to the Crosscheck Networks Support Forum
Email notification of new releases and critical patch upgrades
Periodic Crosscheck Networks newsletter

After registering with Crosscheck Networks Support you will be contacted by a support representative so that we may introduce ourselves, discuss the support procedures, and answer any questions you may have.

Email Support

Support email: support@crosschecknet.com.
When emailing our support team, please include your contact information, company name, product, version, and a detailed description of your inquiry. A support representative will respond to your inquiry as quickly as possible. For urgent issues, it is recommended you call our Support Hotline after sending an email.

Phone Support

The Support Hotline is available for our customers and partners:
SOAPSonar and CloudPort: (888) 276-7725
A technical contact ID and support agreement reference maybe required for access to phone support.

General Support Issues

Crosscheck Networks contacts for support inquiries
Support Email: support@crosschecknet.com

General Email: info@crosschecknet.com
Sales Email: sales@crosschecknet.com
Phone: (617) 938-3956
Phone (Toll Free): (888) 276-7725
Fax: (617) 938-3956